Question 1

What areas do you service?

Accepted Answer

We serve Port Townsend, Port Hadlock, Chimacum, Port Ludlow, Quilcene, Marrowstone, Sequim, and Carlsborg. There could be a $50 set up fee depending on your location and access.

Question 2

I just bought a house / I am putting my house on the market / I am moving out — can you clean the carpets even though I can't be there in person?

Accepted Answer

Yes, we work with realtors and property management companies all the time. We are able to pick up a key or have the realtor put a contractor's box on the door. Please call and let us know if you are unable to physically be there so we can figure out what will work for you.

Question 3

What is the set up fee for?

Accepted Answer

Some residential areas were not designed with us in mind. When the technician has to run the hosing up, down and around, it can take more time than scheduled and more work for the technician. It is at their discretion. If you have any questions, please contact us.

Question 4

I have a table I can't move by myself — can the technician help me?

Accepted Answer

Moving any furniture is at the technician's discretion. Please let them know what areas you would like to have cleaned and what furniture would need to be moved. We absolutely cannot move any entertainment centers, TVs, or beds.

Question 5

Should I vacuum before my appointment?

Accepted Answer

Please do! Any carpeted areas you want cleaned should be vacuumed the day before. Doing this will help keep our machines clog-free and working their best.

Question 6

How often should I have my carpets professionally cleaned?

Accepted Answer

For most households, we recommend professional carpet cleaning every 12 to 18 months. Homes with pets, children, or allergy sufferers may benefit from cleaning every 6 to 12 months. Regular professional cleaning extends carpet life and maintains indoor air quality.

Question 7

Are your cleaning products safe for kids and pets?

Accepted Answer

Yes. All products we use are Green Seal Certified, detergent-free, hypoallergenic, and VOC-free. Your home is safe for children and pets to re-enter as soon as the carpet is dry — typically within 24 hours.

Question 8

What is IICRC certification and why does it matter?

Accepted Answer

The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is the leading standard-setting organization for the cleaning industry. IICRC-certified technicians are trained in the latest cleaning methods, equipment, and safety practices. Rogers Carpet Cleaning's technicians are IICRC certified, meaning you can trust your home is in qualified hands.

Question 9

Do you offer commercial carpet cleaning?

Accepted Answer

Yes. We clean commercial carpet for offices, retail spaces, and other commercial properties throughout Jefferson and Clallam counties. We recommend commercial carpets be cleaned every six months. Contact us to discuss scheduling around your business hours.

Question 10

My carpet still feels wet the day after — can you come put more fans out?

Accepted Answer

If the carpet is still wet to the touch or your socks are wet after walking on it, please give us a call. We can come test the moisture level and put out fans to help dry the carpet.

Question 11

I just had my carpet cleaned — why did this spot come back?

Accepted Answer

If your spot reappeared after drying, it is most likely wicking. This is when a stain below the carpet — usually in the padding — gets drawn to the surface while cleaning. The carpet acts like a sponge and pulls the stain up as it dries. If this happens, please call us to schedule a time to come back out.

Question 12

How long will it take for my carpet to dry?

Accepted Answer

The carpet should be completely dry within 24 hours. It may dry sooner if the fibers are less dense or the weather is warmer. Keeping air flowing over the wet carpet helps — turn on overhead or portable fans and open windows for good airflow. Keep your heat at your normal daytime temperature.

Question 13

What if I used a spotting product on the stain before I called to schedule?

Accepted Answer

Please let the technician know what product you used before they begin, and if possible leave it out so they can check the active ingredients. Some products can set stains or interfere with professional cleaning solutions.

Question 14

Is hot water extraction (steam cleaning) safe for all carpet types?

Accepted Answer

Hot water extraction is safe for most carpet types and is the cleaning method recommended by the IICRC and most carpet manufacturers. During your free assessment, your technician will evaluate your carpet's fiber and construction to confirm the best approach.

Question 15

Do you offer emergency carpet cleaning or water damage response?

Accepted Answer

Yes. Rogers Carpet Cleaning responds to emergency situations including water damage, flooding, and urgent cleaning needs. Call 360-385-9303 for immediate assistance.

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