FAQ

Frequently Asked Questions

Q: What areas do you service?
A: We serve Port Townsend, Port Hadlock, Chimacum, Port Ludlow, Quilcene, Marrowstone and Sequim plus Carlsborg. There could be a $50 set up fee depending on your location and access.
Q: I just bought a house/I am putting my house on the market/I am moving out, can you clean the carpets even though I can’t be there in person?
A: Yes, we work with realtors and property management companies all the time. We are able to pick up a key or have the realtor put a contractor’s box on the door. Please call and let us know if you are unable to physically be there so we can figure out what will work for you.
Q: What is the set up fee for?

A: Some residential areas were not designed with us in mind. When the technician has to run the hosing up, down and around, it can take more time than we have scheduled for your appointment and more work for the technician. It is at their discretion and if you have any questions, please contact us.

Q: I have a table I can’t move by myself, can the technician help me?

A: Moving any furniture is at the technician’s discretion. Please let them know what areas you would like to have cleaned completely and what furniture would need to be moved. We absolutely cannot move any entertainment centers, TVs, or beds.

Q: Should I vacuum before my appointment?

A: Please do! Any carpeted areas that you want to have cleaned, should be vacuumed the day before. Doing this will help keep our machines clog-free and last longer.

Q: What if I used a spotting product on the stain before I called to schedule?

A: Please let the technician know what product you used and if possible, leave it out for the technician to see the active ingredients.

Q: How long will it take for my carpet to dry?

A: The carpet should be completely dry within 24 hours. It might be dry sooner if the fibers are less dense or the weather is warmer. Keeping air flow over the wet carpet will help it to dry. Turning on any overhead fans or portable fans will help as well. Please keep your heat at the temperature you normally do during the day and open up some windows for good airflow.

Q: My carpet still feels wet the day after, can you come put more fans out?

A: If the carpet is still wet to the touch or your socks are wet after walking on the carpet, please give us a call and we can come test the moisture level and/or put out fans to help dry the carpet.

Q: I just had my carpet cleaned, why did this spot come back?
A: If your spot looks anything like this after it’s dry, it’s most likely wicking. This is when there is a stain below the carpet, usually in the padding, that gets brought to the surface while cleaning. The carpet acts like a sponge and pulls the stain up as it dries. If this happens, please call us to schedule a time to come back out.

 

Q: My carpet still feels wet the day after, can you come put more fans out?

A: If the carpet is still wet to the touch or your socks are wet after walking on the carpet, please give us a call and we can come test the moisture level and/or put out fans to help dry the carpet.